Membership Cancellation and Refund Policy
Effective Date: 9/13/25
Last Updated: 9/13/25
Our Commitment to Transparency and Consumer Protection
We are committed to providing a transparent, fair, and legally compliant cancellation process that fully complies with the Federal Trade Commission's Click-to-Cancel Rule and all applicable consumer protection laws. This policy clearly outlines the procedures for canceling your membership, your rights and responsibilities, and our obligations to ensure a smooth and hassle-free experience. We believe in making it as easy for you to cancel your membership as it was to sign up, and we are dedicated to upholding the highest standards of consumer protection and business ethics.
How to Cancel Your Membership
Simple Cancellation Process
In compliance with federal regulations, we provide multiple convenient methods for you to cancel your membership. You may notify us through any of the following methods:

• Email: Send an email to preciouspickin@gmail.com with the subject line "Membership Cancellation Request." Please include your full name, membership account number or email address associated with your account, and the reason for cancellation (optional but helpful for our improvement efforts).

• Text Message: Send a text message to (480)580-7054 stating your full name, account information, and clear request to cancel your membership.

• Phone Call: Call us at (480)580-7054 during our business hours 7AM - 6PM to speak with a customer service representative who will assist you with the cancellation process.

• Online Account Portal: Log into your account at Preciouspickin.com and use the "Cancel Membership" feature in your account settings.

Confirmation and Processing
We will process your cancellation request promptly upon receipt, typically within one (1) business day. You will receive a written confirmation via email or text message once your cancellation has been processed and finalized. This confirmation will include:
 

• The effective date of your cancellation

• The last date of your membership access

• Any final charges that may apply

• Information about re-joining if desired in the future

Required Information for Cancellation
To process your cancellation request efficiently and securely, please provide the following information:
 

• Your full name as it appears on the account

• The email address or phone number associated with your membership

• Your membership account number (if available)

• The last four digits of the payment method on file (for verification purposes)

Cancellation Deadline and Billing Cycle Protection
Advance Notice Requirement
IMPORTANT: To avoid being charged for the next billing cycle, you must submit your cancellation request before the end of your current billing cycle. Your billing cycle end date is clearly stated in your membership confirmation email and is available in your account portal.
Billing Cycle Protection

• Cancellation requests received before the end of your current billing cycle will be effective immediately, with access continuing until the end of the paid period.

• Cancellation requests received after the end of the billing cycle will be effective at the end of the following billing cycle, and you will be responsible for payment for that additional cycle.

• We will not process any new charges once a valid cancellation request has been received and confirmed.

Grace Period
We provide a 24-hour grace period after your billing cycle ends. If you submit a cancellation request within 24 hours after your billing cycle ends, we will honor the cancellation as if it were received before the deadline, provided this grace period is not abused or used repeatedly.
Access to Membership Benefits After Cancellation
Upon cancellation, you will continue to have full access to all membership benefits, services, and content until the end of your current paid billing cycle. We believe you should receive the complete value of the period for which you have paid. Your access will not be restricted or limited in any way during this period.
No Immediate Termination
We do not terminate access immediately upon cancellation request. You will receive advance notice (minimum 3 days) before your access expires, allowing you to:
 

• Download any personal content or data

• Complete any ongoing activities

• Reconsider your decision if desired

Refund Policy
Standard Refund Terms
We do not offer refunds for membership fees already paid for completed billing cycles. When you cancel your membership, you are canceling future charges, not requesting a refund for the current or past billing cycles. This policy helps us maintain fair pricing for all members and ensures the sustainability of our services.
Exceptional Circumstances
Refunds may be considered in the following exceptional circumstances:
 

• Technical issues on our end that prevented you from accessing membership benefits for a significant portion of your billing cycle

• Billing errors or unauthorized charges

• Circumstances covered by applicable consumer protection laws

• Other extraordinary situations at our sole discretion

Refund Request Process
If you believe you qualify for a refund under exceptional circumstances, please contact us within 30 days of the charge in question with:
 

• Detailed explanation of the circumstances

• Supporting documentation if applicable

• Your account information and the specific charge in question

Re-joining Our Membership
Welcome Back Policy
We would be delighted to welcome you back to our community at any time. If you wish to re-join our membership program after canceling, you can easily do so by:
 

• Visiting our website and subscribing again

• Contacting our customer service team

• Using any promotional offers available at the time of re-joining

Account Information Retention
Your previous account information may be retained for a period of up to 1 year to make the re-joining process more convenient for you. This includes:
 

• Your profile preferences

• Historical usage data (anonymized)

• Communication preferences

 
You may request complete deletion of your account information at any time by contacting us directly.
Legal Compliance and Consumer Rights
Federal Trade Commission Compliance
This policy is designed to comply with the Federal Trade Commission's Click-to-Cancel Rule and all applicable federal and state consumer protection laws. We are committed to:
 

• Making cancellation as easy as enrollment

• Providing clear and conspicuous disclosure of all material terms

• Obtaining your informed consent before any charges

• Providing simple mechanisms to cancel and immediately halt charges

Your Consumer Rights
You have the right to:
 

• Cancel your membership at any time using the methods outlined above

• Receive prompt confirmation of your cancellation

• Continue accessing services through the end of your paid period

• Request information about your account and billing history

• File complaints with appropriate regulatory authorities if you believe this policy has been violated

Dispute Resolution
If you have a dispute regarding your membership or cancellation, we encourage you to contact us first to resolve the matter directly. If we cannot reach a satisfactory resolution, you may have additional rights under applicable consumer protection laws, including the right to file complaints with:
 

• Your state's Attorney General's office

• The Federal Trade Commission

• Your state's consumer protection agency

• The Better Business Bureau

Data Protection and Privacy
Information Security
All cancellation requests and related communications are handled in accordance with our Privacy Policy and applicable data protection laws. We maintain appropriate security measures to protect your personal information during and after the cancellation process.
Data Retention
Following cancellation, we will retain your account information only as long as necessary for:
 

• Legal and regulatory compliance

• Fraud prevention

• Facilitating potential re-enrollment

• Resolving any outstanding issues

 
You may request deletion of your personal information at any time, subject to our legal obligations to retain certain records.
Changes to This Policy
Modification Rights
We reserve the right to modify this cancellation policy at any time to ensure continued compliance with applicable laws and to improve our services. However, any changes will be made in accordance with the following principles:
 

• Changes will not be retroactively applied to existing memberships

• Significant changes will be communicated with at least 30 days advance notice

• You will have the opportunity to cancel under the existing terms if you disagree with the changes

Notification of Changes
We will notify you of any changes to this policy by:
 

• Email to your registered email address

• Prominent notice on our website

• In-app notification (if applicable)

• Text message for significant changes (if you have opted in to text communications)

Contact Information and Customer Support
How to Reach Us
If you have any questions, concerns, or need assistance with this cancellation policy or the cancellation process, please contact us using any of the following methods:
 

• Email: Preciouspickin@gmail.com

• Phone: (480)580-7054 (Business Hours: 7AM-6PM Monday-Saturday)

• Online Support: Preciouspickin.com

Customer Service Commitment
Our customer service team is trained to:
 

• Process cancellation requests promptly and courteously

• Answer questions about this policy clearly and completely

• Assist with any technical issues related to the cancellation process

• Provide information about your account and billing history

• Help resolve any disputes or concerns

 
We are committed to ensuring your experience with us is positive and professional, from enrollment through cancellation and beyond.
Business Hours and Response Times

• Phone Support: (480)580-7054 7AM-6PM Monday-Saturday

• Email Response: Within 24 hours during business days

• Cancellation Processing: Within 1 business day of receipt

 
 
This policy is effective as of (9/13/25) and supersedes all previous versions. By maintaining your membership, you acknowledge that you have read, understood, and agree to be bound by the terms of this Cancellation and Refund Policy.